Filo Design will accept merchandise in its original un-used condition for a refund/exchange when accompanied by the original sales slip within 30 days from date of delivery. Any product with modifications or with a custom monogram are non-returnable, non-refundable, or non-exchangeable and the order cannot be withdrawn or cancelled for any reason. All refunds will be applied to the original form of payment, excluding shipping costs, within 5-7 business days from the date of return.
Filo Design. reserves the right to refuse returned products that have been used, worn, or altered in any way. All packages for return/repair must be fully insured. Filo Design. will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
SALE ITEMS: All sale items are FINAL SALE (non-returnable and non-refundable) unless otherwise noted on the terms of the promotion. Discount is not valid on previous purchases, purchases made outside of the promotion period, or on any custom or bespoke orders. Promotions cannot be combined with other offers unless otherwise stated in the terms of the promotion. For international orders, addtional taxes and duties may apply.